Shipping & Returns

Special Considerations

Return Policy

Most new, unopened merchandise sold by DSL Supply can be returned within 30 days of purchase, unless noted in our Return Policy Exceptions Return Policy Exceptions.

Returns for purchases with valid proof of purchase will be exchanged, refunded back to your credit card, credited to your account or refunded via DSL Supply store credit (“Store Credit”) as determined by DSL Supply. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit. 

If you’re missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase. 

Original shipping charges will be fully refunded in the event that the return is the result of an error by DSL Supply. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund. 

Written copies of DSL: Supply’s Return Policy will be provided upon request. 

RETURN ONLINE Customer support is also available to help get your UPS, FedEx return started and is available to help schedule pick up of your return items for your convenience. Call us for assistance at:  1-888-482-4436. Some items cannot be returned online. 

Return Policy Exceptions

No Return Policy

  • Clearance Items
  • Power equipment (Gas and Electric Power)
  • Electric Wire, Fittings, Breakers
  • Plumbing equipment, fittings, cut or use good, partial open packs
  • Gas Powered Equipment and Tractors
  • Generators (other than Whole House and Stationary Generators)
  • Consumer Electronics (Televisions & Computers)
  • Water Heaters (Electric and Gas)

Return Policy on Major Appliances

  • Defective or damaged Major Appliances:

Before a customer either accepts delivery, major appliance products (including water heaters, HVAC systems, refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage. If any exists, the customer should notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted or a product is removed from the delivery by a customer, the product may be returned if the defects and/or damage are identified and reported to DSL Supply by calling (888) 482-4436 within 24 hours of delivery. * Accepting damage goods are hard to file a claim for replacement and or refunds.

Missed Deliveries: If a customer does not accept a delivery within 30 days of the unit(s) arriving at the delivery facility, the order will be cancelled, and the unit(s) will be returned. Customers will be changed handle fees and restocking fees.

Return Policy on Hazardous Materials

  • Due to safety hazards, items that use flammable liquids or gases cannot be returned, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases.

Order is Damaged or Missing Parts

  • If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-888-482-4436 within 48 hours of delivery for resolution.

Merchandise is Non-Returnable/Non-Refundable

  • Clearance Items
  • Power equipment (Gas and Electric Power)
  • Electric Wire, Fittings, Breakers
  • Plumbing equipment, fittings, cut or use good, partial open packs
  • Gas Powered Equipment and Tractors
  • Generators (other than Whole House and Stationary Generators)
  • Consumer Electronics (Televisions & Computers)
  • Water Heaters (Electric and Gas)
  • Blinds: Custom blinds cannot be returned unless identified as “Guaranteed to Fit”, in which case such blinds can be exchanged. Limited to four blinds per household. Exchange must be the same product and color. Additional charges may apply if there is a price difference between old and new blinds. Exchange must occur within 3 days of receipt of package. If you have received incorrect product, please call 1-888-482-4436 for a replacement.

Merchandise Ordered from Third-Party, Marketplace Sellers

  • DSL Supply return policies apply only to items purchased from Items purchased from a third-party or marketplace seller, but shipped by DSL Supply, must be returned to the selling party in accordance with their return policies. This is for special orders.

Return Policy on Paint

  • No returns

Return Damage Item

Receiving agent (Customer) must communicate with DSL Supply LLC. within 3 days of receiving the order for us to process shipping damage claim with respective carrier in timely manner.

All shipments shall be checked thoroughly for damage at receiving before accepting and especially before signing on the carrier’s delivery paperwork.

Upon freight shipment being signed for acceptance, it becomes a binding document as to the condition of the products on delivery. We cannot process any shipping damage claim if you accept the delivery by signing such documents.

If a damage is found at delivery, both you and the delivery driver must make notes on BOL or other paperwork detailing the found damage, description of damage, time/date, your name, contact phone, etc. on the delivery documents. Make a copy of the marked BOL or any other documents presented by carrier.

If refusal of the shipment is needed due to severe damage, DO NOT sign the delivery carriers BOL document indicating that you accept the delivery and/or just refuse the package.

Take pictures showing the damage before the delivery driver leaves. Contact DSL Supply Inc. reporting the damage by forwarding the marked BOL copy, any other documents and pictures.

Special Merchandise Returns And Non-Returnable Items

We charge the restocking fee to encourage customers to purchase products they intend to keep. Items returned up to 5 days are subject to 20% restocking fee. Items returned between 14-30 days are subject to 35% restocking fee.

Power tools, including but not limited to water heaters, electric, pneumatic and mechanic may not be returned for credit or refund. Power tools are guaranteed by their manufacturers, and any returns for credit due to manufacturing defects or workmanship should be handled through the warranty department of the tool’s manufacturer. You can find the manufacturer contact information in your product manual, in the item listing, on the manufacturer’s website or it can be obtained by calling us or Contact us

Products including but not limited to Ladder Lifters, Lift Arms, Lift Frames , Tilters, rotators and Adaptation Device are not returnable and considered a “Final Sale” as they are considered special order items. Orders that include these items cannot be canceled once this order/quote has been Processed

Custom made Items, Cut materials, Altered therefore not a stock item, large volume orders, specially priced items, Special quoted items, special order items are considered a “Final Sale” and these items cannot be returned or canceled once this order/quote has been Processed.

No returns are accepted for the custom made orders or product which shelf life has expired. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.

Product Inspection Criteria

  • Products that are labeled with a security seal must have the seal intact and not tampered with.
  • Products must be in the original manufacturers packaging and shipped securely.
  • Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
  • Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (DSL Supply Inc. maintains serial number tracking).